Help & support
Real people at AtusWest, replying by email
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Common questions
More answers in the Help centrearrow_forward
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Email our support teamsupport@atuswestmicrofinance.com
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Help centreAnswers, phone number and links
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Include your account email and, for a payment, its reference from your transaction history.
Write to us
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AtusWest SupportReplies by email
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There is no live chat. Type your question and your email app opens with it addressed to support@atuswestmicrofinance.com. Press send there and our team replies by email.
verified_userHow do I raise my transfer limits?
Verify your identity on the Verify identity page: your NIN, a photo of the front and back of your NIN card or slip, and a selfie. Our compliance team usually reviews it within 24 hours.
receipt_longWhere do I find a receipt?
Open Transaction history and tap Receipt on any transaction to save or print it as a PDF.
hourglass_topMy payment says Pending. What now?
Pending means the payment has not been confirmed yet. If it stays pending, email support with the reference shown on the transaction and we will look into it.