Help centre
Answers, and how to reach us directly
verified_userHow do I raise my transfer limits?
Verify your identity on the Verify identity page. You need your NIN, a photo of the front and back of your NIN card or slip, and a selfie. Our compliance team usually reviews it within 24 hours, and your Profile shows the result.
stairsWhat are the account tiers?
- Tier 1 (basic): ₦20,000 per transfer, ₦50,000 a day
- Tier 2 (BVN/NIN reviewed): ₦200,000 per transfer, ₦500,000 a day
- Tier 3 (documents verified): unlimited transfers
add_cardHow do I add money?
Tap Add money on your dashboard to see how to fund your account. Your own account number is on your Profile once it has been issued.
pinHow do I set or change my transaction PIN?
Go to Security. You need a PIN before you can send money, and your current PIN to change it.
lock_clockWhat is App lock?
App lock covers the website after you have been away for the time you choose, and asks for a separate 4-digit unlock PIN. Five wrong tries sign you out. Turn it on in Security.
receipt_longWhere do I find a receipt?
Open Transaction history and tap Receipt on any transaction to save or print it as a PDF.
hourglass_topMy payment says Pending. What now?
Pending means the payment has not been confirmed yet. If it stays pending, email support with the reference shown on the transaction and we will look into it.
keyI forgot my password
Sign out, then tap “Forgot password?” on the sign-in page. We email you a link to choose a new one.
no_accountsHow do I close my account?
Go to Profile and choose Close my account. Withdraw your balance and empty any Ajo boxes first. By law we keep your transaction history and identity records for a set period after closing.
AtusWest offers accounts, transfers, bill payments and Ajo savings boxes. For our company story, leadership and mission, visit our public About page.
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